Privacy Policy — Words Game

Effective date: August 16, 2026
Last updated: August 16, 2026
App: Words Game (com.wordsgame.mobile)
Operator: Words Game
Website: words-game.web.app
Contact: wordsgame.support@gmail.com

Who we are

Words Game (“the App”) is a word-puzzle game available on iOS and Android. Words Game is the operator of the App. For privacy-related questions, contact us at wordsgame.support@gmail.com.

Information we collect

Account and progress data: When you first use the App, we may create an anonymous Firebase account so some App features can work without requiring you to register a named account. Cloud progress backup differs by platform: • Android: Optional cloud progress uses Google Play Games Services (Saved Games). When you sign in with Play Games (a prompt may appear when the App opens, or later from Settings), Google may process your Google account / Play Games player identity and store a progress snapshot in your Play Games saved-game storage. • iOS: You may link the anonymous account with Sign in with Apple. Progress is stored in Cloud Firestore, including hint balance, daily streak, completed levels, language preference, and related tutorial, reward, and progress settings. On Android, even when progress is backed up with Play Games, the App may still use Firebase for authentication, optional reports, account-deletion requests, analytics, crash reporting, app integrity, push notifications, and downloading puzzle updates. Firebase Authentication may process an account identifier and, when you link an Apple account on iOS, information provided by Apple such as your email address, display name, and sign-in provider, depending on the information made available to us. Analytics: We use Google Analytics for Firebase to understand how the App is used and to improve gameplay. Analytics data may include an app-instance identifier, general device and app information, approximate region, sessions, screens viewed, level starts, completions, exits, hint usage, and similar gameplay events. Crash reporting: We use Firebase Crashlytics to diagnose crashes and stability issues. Crash reports may include stack traces, device and app version information, and an opaque account identifier so we can investigate problems. We do not use Crashlytics data for advertising. App integrity and security: We use Firebase App Check and supported Apple and Google integrity services to help verify that requests come from genuine versions of the App and to protect our services from abuse. Optional reports and feedback: If you send a report or feedback, we may collect your message, account identifier, related level information, and basic technical information such as your platform, device model, operating-system version, and App version. If your Apple account is linked on iOS, we may also receive your available email address, display name, and sign-in provider. Downloaded and locally stored data: Level and puzzle updates may be downloaded from Firebase Storage. Preferences, downloaded content, and cached progress may also be stored locally on your device to support offline play. Push notifications: With your permission, we use Firebase Cloud Messaging to send optional notifications about the App (for example updates or reminders). This uses a device push token managed by Google (and Apple Push Notification service on iOS). You can turn notifications off in your device settings at any time. Advertising: The App uses Google AdMob to show optional rewarded video ads when you choose to watch an ad for extra hints. The AdMob SDK and related Google advertising services may process advertising identifiers, device and app information, IP address / approximate location, and interaction data to serve and measure ads. In the European Economic Area and other regions where required, we use Google’s User Messaging Platform (UMP) to request consent where applicable. On iOS, Apple’s App Tracking Transparency prompt may appear when tracking permission is required for personalized ads. In-app purchases: Optional hint packs are sold through Apple App Store and Google Play Billing. Purchase processing is handled by Apple or Google; we receive product identifiers and entitlement information needed to grant hints.

How we use information

We use information to operate the App, save and synchronize progress (including via Play Games on Android), provide gameplay features (including optional rewarded ads and hint purchases), send optional push notifications you allow, improve performance and reliability (including crash diagnosis), protect our services from abuse, respond to reports and support requests, and comply with applicable legal obligations. We do not sell your personal information.

How we share information

We use service providers that process information on our behalf, including: • Google Firebase and Google Cloud for authentication, database services where used, file storage, analytics, crash reporting (Crashlytics), App Check, and Cloud Messaging. • Google Play Games Services for optional Android cloud progress (Saved Games). • Google AdMob and Google advertising services for optional rewarded ads. • Apple for Sign in with Apple, supported iOS integrity services, Apple Push Notification service when notifications are enabled on iOS, and App Store purchases. • Google for Play Integrity services and Google Play Billing on Android. These providers process information according to their own terms and privacy practices. We may also disclose information when reasonably necessary to comply with applicable law, respond to a valid legal request, prevent fraud or abuse, or protect the rights, safety, and security of users, the App, or others.

Data retention

We retain account and gameplay data for as long as your account remains active or as reasonably necessary to provide the App. Play Games saved-game data is also subject to Google’s Play Games retention practices. Reports and support messages are retained only for as long as reasonably necessary to review and resolve them. Analytics and crash-report data are retained according to our configured Google Analytics, Firebase, and Crashlytics retention settings. Some information may remain temporarily in service-provider backup systems after deletion, according to the provider’s retention practices.

Your choices and account deletion

You may use the App without linking Play Games (Android) or Apple (iOS). You can request deletion of your account from Settings → Delete account in the App. If you request account deletion in the App, we may store your account identifier, any available email or display name, linked sign-in providers, and basic device information so we can find and remove the right account. You can also request account deletion by emailing wordsgame.support@gmail.com. Please include: • the subject line “Account deletion request” • your platform (iOS or Android) • any account email or display name if your account is linked • enough detail for us to identify the account Deleting your account removes or schedules the removal of the Firebase account and associated cloud gameplay data we control. Local progress and preferences stored on the device will also be cleared when the deletion process is completed in the App. Play Games saved games stored in your Google account may also need to be managed in Google Play Games / Google account settings. We normally initiate deletion of your cloud account data within 7 days after receiving and verifying the request. Some data may remain for a limited period in backups, security logs, or records that we are legally required to retain. Uninstalling the App removes locally stored App data from the device, subject to your device’s operating-system behavior, but it does not by itself guarantee deletion of cloud account data.

Children’s privacy

Words Game is a word puzzle anyone in the family can enjoy. Our online features — like saving progress, analytics, crash reports, optional ads, and purchases — are meant for players 13 and older. Younger players should use the app with a parent or guardian. We don’t knowingly collect personal information from children under 13. If you think that happened, email us and we’ll help remove it.

International data processing

Our service providers may process and store information in countries other than the country where you live, including the United States and other locations in which Google, Apple, or their service providers operate. Where required, information is processed using appropriate legal and contractual safeguards.

Security

We use reasonable technical and organizational safeguards designed to protect information, including Firebase security rules, access controls, encrypted network connections, and App Check. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. We will update the effective date shown in this policy and may provide an additional notice in the App or store listing when a change is significant.

Contact us

For privacy questions, support requests, or data-deletion requests, contact: Email: wordsgame.support@gmail.com